FAQ2020-08-09T12:47:48-06:00

Questions?

Call us at (337)523-4152 or Email keri@acadianamaid.com!

What is your Cancellation Policy?2020-08-06T16:33:14-06:00

We assess a $50 cancellation fee to appointments not canceled by 3PM ET the day before the appointment, unless that clean is a specialty clean. For specialty cleans (including but not limited to post-construction/post-renovation cleans), a cancellation fee amounting to 50% of the price quoted for that specialty clean will be applied to appointments not canceled by 3PM ET the day before the appointment.

How much of my tip goes to the cleaner versus Acadiana Maid?2020-08-06T16:32:48-06:00

Acadiana Maid takes zero fees on tips.

How do I tip my cleaner?2020-08-06T16:32:13-06:00

Tips are optional but are certainly appreciated by our cleaners. Giving cash directly to your cleaners is still an option.

What is Acadiana Maid’s tipping policy?2020-08-06T19:00:21-06:00

Tipping is optional and not expected. You are free to tip, and cleaners are free to accept, but not request tips, at any time.

How do I pay for my clean?2020-08-06T16:31:06-06:00

We accept all major credit and debit cards with a MasterCard, Visa, Discover, UnionPay, JCB, Diners Club, American Express logo. We also accept Amazon Pay.

We do not accept cash payments.

What is and is not eligible for a Great Clean Guarantee?2020-08-06T16:30:50-06:00

Appointments completed within the past 48 hours are eligible for the Great Clean Guarantee.

  • Appointments completed more than 48 hours ago
  • Items not included on our checklists
  • Free cleans
  • Recleans
  • Homes not in standard condition (e.g. biohazards, hoarding, etc.)
  • Extra services not booked for original appointment
  • Post-construction/post-renovation cleans
  • Move-out cleans
How many recleans can be booked using the Great Clean Guarantee benefit?2020-08-06T16:30:32-06:00

There is no specific limit on how many recleans a customer can receive. We want to ensure fair use of the benefit and guarantee a great experience every time. With that said, we reserve the right to require additional time and budget for future cleans and/or void the guarantee for future cleans (if requested excessively).

How to request a reclean?2020-08-06T16:30:13-06:00

Customers can request a reclean either by email (keri@acadianamaid.com) or by phone (855-692-5326)— as long as the appointment was completed within the past 48 hours. The reclean appointment must be scheduled and completed within 72 hours of contact.

Please let us know where we fell short. Our customer service team will respond promptly.

What is the Great Clean Guarantee?2020-08-06T16:29:29-06:00

We get it right or we make it right.

If you’re not satisfied with your clean, you can request a free reclean.

How do I get an office cleaning quote?2020-08-06T16:29:11-06:00

Just click here to get started!

Is there manager oversight?2020-08-06T16:28:53-06:00

Absolutely. Acadiana Maid takes pride in on our quality control. Our manager typically joins the cleaners on their first clean, and follows up periodically, by email and in person, to make sure we consistently do a great job. Additionally, we value client feedback and encourage our clients to communicate with us when their needs change.

Does Acadiana Maidbring its own supplies and equipment for commercial spaces?2020-08-06T19:00:40-06:00

Yes, all of our cleaners come outfitted with a full kit of cleaning supplies & equipment to bring on site. If you select ongoing service, we also provide heavy equipment such as vacuums, mops, dry mops, and squeegees.

Do you clean during or after business hours?2020-08-06T16:28:07-06:00

We clean during both. Our cleaning staff is able to clean day and night, depending on your preference.

Many customers give us a key for after-hours cleaning, so we can clean without disrupting your work. Our cleaning staff are insured and bonded, and MyClean will coordinate all necessary documentation with your building manager.

Why get your office cleaned?2020-08-06T16:27:51-06:00

We understand that a clean workspace can reduce the likelihood of employees getting sick, thus allowing your business to be more productive (and more profitable). We follow best practices in eliminating pathogens such as bacteria and viruses, using EPA-registered cleaning disinfectants.

A clean workspace has been shown to reduce the probability of catching the common cold by 80% and reduce absenteeism by 46%!

Source: http://www.issa.com/member-benefits/value-of-clean/value-of-clean-infographic/value-of-clean-infographic-full.html

Can I give specific instructions to the cleaners and ask for special requests?2020-08-06T16:27:31-06:00

Yes, special instructions can be left for the cleaning professional when you schedule your appointment online. After the clean is complete, you can rate your MyClean experience and provide feedback submitting to keri@acadianamaid.com.

What if I just had renovation work done?2020-08-06T16:26:45-06:00

We provide a customized post-construction clean for these types of situations. Request a quote here.

What if I do not have a mop, bucket, or vacuum?2020-08-06T16:26:25-06:00

Our cleaners bring a travel wet/dry mop that will be used on non-carpeted areas. If you do not have a vacuum, the cleaner will not be able to properly clean any carpeted areas.

Do I need to provide cleaning supplies?2020-08-06T16:26:06-06:00

We use and provide environmentally friendly supplies (besides our EPA-registered disinfectants) and nearly all equipment required for cleaning your apartment, with a few exceptions.

We do not provide:

  • Vacuum;
  • Conventional mop and bucket;
  • Step stool;
  • Toilet brush; or
  • Specialty products, including, but not limited to:
    • Heavy-duty bathroom cleaner;
    • Wood cleaner;
    • Bleach; or
    • Stainless steel cleaner.

We are happy to use these items, if provided by you, and left out in clear view for our cleaning staff and accompanied by directions on their use.

Is Acadiana Maid pet safe?2020-08-06T19:00:00-06:00

We love animals, but they don’t always love us. If you think your pet may become overly anxious while we are there, please make temporary arrangements while we are in your home. We will ask about pets during the online booking process.

Is Acadiana Maid insured and bonded?2020-08-06T16:25:32-06:00

Yes, Acadiana Maid is insured and bonded. We understand that the trust you gave us to be in your home, and we are always careful. In the unlikely event that an object is damaged, please notify us within 48 hours of when the appointment is completed either by email (keri@acadianamaid.com) or by phone (337-523-4152).

Does someone need to be present?2020-08-06T16:25:32-06:00

Whether or not you’re at the space during your cleaning appointment is up to you! When you make a booking, you’ll be prompted to give us entry instructions. If you have a doorman or can hide a key somewhere, there’s no need for you to be home. Or, feel free to stick around during the clean (but please follow social distancing guidelines). Whatever you’re most comfortable with is fine.

In any case, please don’t forget about your appointments. We’ll remind you with an email or text message, but if the cleaner can’t get in the door by following your entry instructions, or if you aren’t home when you said you would be, you’ll be charged a lock-out fee.

How does Acadiana Maid work?2020-08-06T16:25:32-06:00

We make homes clean, safe, healthy.

Acadiana Maid is a cleaning company. We clean using green products and disinfect using EPA-registered products and non-toxic UV treatments. Our cleaners are employed (not temps or 1099 contractors), insured and bonded, and trained to deliver on Acadiana Maid checklists.

We also provide an easy, 100% cashless way to book, schedule, provide feedback, and manage all your cleaning appointments online.

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